Return, Replacement & Refund Policy

1. 7-Day Return & Exchange Window

At WellassaMart, customer satisfaction is our top priority. We offer a 7-calendar-day return and exchange window starting from the exact date and time your courier hands over the parcel.

2. Eligibility Criteria

To qualify for a return or replacement:

• The product was received in a damaged, defective, or non-functional condition (dead-on-arrival).
• The item delivered differs from the description, color, or model specified in your order confirmation.
• The merchandise is retained in its original retail packaging, including all inner trays, cables, remote controls, manuals, and warranty documentation.

3. Non-Returnable Goods

For health, hygiene, and security reasons, the following cannot be returned:

• In-ear audio earphones and headsets once the security seal is broken.
• Items showing physical damage caused by customer mishandling, liquid exposure, or unauthorized electrical modifications.
• Custom personalized gift keepsakes crafted specifically to customer instructions.

4. How to Initiate a Return

5. Refund Processing

• For Bank Transfer & COD Orders: Refunds are transferred directly to your nominated Sri Lankan bank account (Bank of Ceylon, Commercial Bank, Sampath, HNB, etc.) within 3 to 5 business days following our inspection of the returned parcel.
• For PayHere Card Orders: Reversals are processed via PayHere back to the original funding card within 5 to 10 banking days as governed by issuing banks.